Call Centre Manager

By | July 28, 2021


Job Description:Do you have a commitment to service excellence? Are you consistent, caring, and analytical with a passion for helping others? Are you a consummate professional with a passion for people and process development? Are you willing to work hard in a fast-paced environment, while constantly pushing yourself and others to be their best? If so, then we have the career for you! If you are a results-driven, customer focused individual with previous leadership experience, a proven track record of success, and you are interested in a career with a dynamic organization, we’d love to hear from you. We are looking for a Call Centre Manager that can drive change and lead our growing team. As a Call Center Manager you must have:Strong organizational, time-management and prioritization skillsExperience leading, developing and measuring an inside sales and customer service teamAnalytical and problem-solving abilitiesExcellent verbal and written communication skills Qualifications for the Call Centre Manager position include: · Full time availability · Pass criminal record check · 18+ years of age · +5 years of experience in a call center environment · +5 years of experience in a leadership role · Sales experience considered a strong asset · Ability to work both from home remote and in office in Burnaby, BC Your responsibilities as a Call Centre Manager include:Direct and lead a team of 20+ call centre representatives to achieve sales targets and service goalsDrive team culture to align with company and client valuesWork closely with the client to ensure needs are met while providing valuable business insightsRaise brand awareness in a professional manner, delivering outstanding customer serviceDrive team member performance improvements through continuous coaching and re-iterationReview current processes, procedures and support systems and create efficienciesManage team scheduling and work volumesProvide training for new representatives and ongoing training for existing representativesWork cross functionally with other departments and clients through excellent communication Benefits:A competitive salary starting at $60,000 with bonus opportunities based on performanceComprehensive benefits and life insurance, after probationOpportunity for career growth and developmentEngaging company culture with team events and travelFlexible work culture (Work from home and in office) If this sounds like the right partnership for you, then please send us your resume today. Please note only qualified candidates will be contacted at this time. Thank you for your interest and we look forward to hearing from you!Company Description:THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTSThe Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.We will help you make the jump from not sure what to do, and not happy doing it, to doing something Job ID: 10427973
The Acquisition Group

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