Customer Care Representative (Full Time)

By | June 26, 2021

Description

Job Description:Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion (€24 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit www.lindecanada.ca. Customer Care Representative – Delta, BC Primary Purpose Responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in British Columbia, while meeting or exceeding service level and capital targets. Key AccountabilitiesRespond to customer inquiries (phone, fax, mail, e-mail) in a timely fashionInitiate dispute resolutions, including preparation of backup documentation as requiredEngage and/or escalate to appropriate individuals within the organization to assist in dispute resolutionProcess customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirementsPerform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirementsRecommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy noticesAssist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possibleCoordinate account financial adjustments, offsets, write-offs, and payment researchFacilitate invoice payment by promoting various software tools available to our customersCovering team members’ leave (vacation, medical, etc.) and filling in as requiredOther duties as business needs change or evolve Required QualificationsCompletion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience2 years of customer service experience in a fast-paced environmentA keen eye for detail and problem-solvingStrong customer service skills and professional demeanorExcellent communication and interpersonal skillsCapable of working both individually and as part of a team, sometimes with minimal supervisionAbility to multi-task and maintain calm under pressureMotivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional developmentSolid working knowledge of MS Office, especially Word & ExcelA positive attitude and collaborative spirit – with the ability to work as part of a diverse team PreferredBackground in Accounting, credit and collectionsExperience using ERP software, JD Edwards preferredAbility to work with data and reporting software toolsExceptional organization and time management skills Nature and Scope Contacts:Internal: Sales, AR/AP, Finance, Procurement, Distribution, Operations, Plant Management – facilitation of customer care objectives in collaboration with these departmentsExternal: Incoming calls, e-mail, and fax (customers, vendors, depots, contractors, etc.); site visitors (customers, contractors, deliveries, etc.) Level of Responsibility:Reporting to the Administration Supervisor, this position would be part of the process support and customer care teams. Responsible for meeting various customer service and administrative performance targets Decision-Making Authority:Decisions made based on company policy and escalated per approval requirements Physical and Sensory Demands:Sitting, standing, walking, lifting up to 10 lbs, multi-tasking required, attention to detail, frequent distractions (phones, e-mails), looking at computer screens for long periods of time, Mon – Fri Working Environment:Office environment, interactions with customers potentially leading to disagreeable situations Linde Canada Inc. is committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply. Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs. Linde has an extensive background check process which may include but is not limited to, a criminal background review, pre-employment medical, driver’s license and abstract review, and may also include reference checks, employment and education verification.Company Description:Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion (€24 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit www.lindecanada.ca Job ID: 13026622
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Linde Canada Inc.

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