Customer Service Representative – Entry Level!

By | June 8, 2021

Description

Job Description:We are a Marketing Consultancy firm who is expanding all over Canada. We partner with many big companies to build strategies for their growth and success. We pride ourselves on our competitive, but extremely friendly work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge. Our company is looking for charismatic and driven individual to grow from entry level to an experienced Team Lead, in a Customer Service role ideally leading into a Management role. To provide exceptional customer service, set and exceed sales and retention targets, train and coach an external team of representatives after being a manager, and ensure optimum results in the areas of customer retention and satisfaction. Responsibilities include:Develop and track sales performance and customer service outcomesEducate, coach, and own the relationship with a team of external representatives with a view to maximizing customer satisfaction and sale’s retention objectivesFoster representatives’ knowledge development through daily and monthly sales and customer service targetsHelp and guide customer on issues related to product knowledgeAct as spokesperson for customer expectations within the program’s Product Management team, and within the greater context of the programIdentify opportunities to improve work procedures in order to optimize customer retention and satisfaction and participate in the implementation and management of programs necessary for the achievement of department objectives.Work closely with your team members to ensure quality assurance by tracking results and customer feedback Qualifications:1 year experience in either a call center role, or customer facing environment, or sales role is preferred but not requiredDemonstrated experience in adapting to meet customer service requirementsExcellent communication skills highlighted by good listening skills and the ability to effectively communicate informationDemonstrated ability to produce clear, concise, and detailed documentation for end users and customer representativesStrong analytical and problem-solving skillsStrong interpersonal and communication skillsComfortable working directly with customers and potential customers in a face to face environmentDesire to work in a fast-paced, growing teamAbility to work effectively independently and in a teamMust be 18 years or olderMust pass a criminal record check This is a full-time position, with ample and expected opportunities for growth and advancement. We thank all applicants for their time, however only those selected would be contacted for the next round.Company Description:THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTSThe Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.We will help you make the jump from not sure what to do, and not happy doing it, to doing something great.www.theacquisitiongroup.com Job ID: 33140510
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The Acquisition Group

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