Sales Coordinator, Orthopaedics – Contract (Hybrid) in Hamilton, Ontario

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Who we want-

• Self-directed initiators People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do-

As the Sales Coordinator, Orthopaedics (Contract), you will manage and coordinate the day-to-day short term consignment Orthopedic requests as well as trial requests from the Endoscopy, Instruments, Medical and Neurovascular Sales Force at Stryker. You will be responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. You will support the commercial teams by providing excellent customer service through supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This is a 12-month contract role. This is a hybrid role. We are seeking a candidate in the Hamilton or surrounding area. The employee is expected to be physically present at a Stryker location on a weekly basis but has the flexibility to work from home.

• Proactively collaborate with internal teams/departments to promote a culture of inclusiveness and cooperation

• Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations

• Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery

• Research, analyze, and make an independent decision on best pathway(s) to move forward on a request

• Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations

• Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams

• Ensure best-in-class service levels and response times through best-in-class response times for emails, and the timely processing of order entry & product delivery on all equipment orders

• Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment

What You Need-

• Bachelor Degree -required

• Experience in an administrative or customer service role in the medical field ‘preferred’

• Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

• Superior time management skills, ability to prioritize, organize and manage multiple functions while meeting daily deadlines and ensuring a high level of focus on detail and accuracy ‘preferred’

• Excellent time management and problem-solving skills ‘preferred’

• Ability to work independently in fast paced environment -required

• Demonstrated customer service skills, including the ability to communicate professionally and effectively with field-based customers via telephone and e-mail to continuously drive customer satisfaction -required

• Experience with Oracle is an ‘preferred’

• Knowledge of Microsoft Excel ‘preferred’

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.