Service and Support Technologist

By | April 30, 2021


Job Description:Ready to work with an industry leader in a booming market? Clients around the globe. Industry leaders in a booming market. Amazing culture, great development programs for staff and named one of the Top Small & Medium Employers in 2021. To top it all off, great leadership with our CEO being a finalist for Ernst & Young’s 2019 Entrepreneur of the Year. Yes, it’s the perfect time to jump on this rocket-ship. We are growing and are looking to add a Service and Support Technologist to our Customer Success Team. Joining our “we-first” bunch you’ll have the chance to grow together with our company in a very exciting industry. As a Service and Support Technologist you will provide the best possible experience for customers in need of product service and repair; installation, commissioning and training; and technical support. This position will be responsible for field service, support cases, customer path monitoring and excellent customer experience delivery. Eager to Know More? Check out and At Keirton we build world-class innovative products. At the same time, we’re growing very fast and building a world-class team to take our company to the next level. We’re working to build a company culture that is fun, supportive, and energetic, and that makes a positive impact on an ever-changing industry. We believe that anyone can make something good, but it takes a team of amazing people who share a passion for improvement, integrity, and innovation to make something great. What We Value Hit them with WOW: Excellence Pursue a better way: Improvement Achieve together: Teamwork Never, ever, ever give up: Tenacity Honour our word: Integrity What You’ll DoAdvocate for, and be the voice of, the customer – our #1 goal is for our customers to be our raving fans.Seek opportunities to drive customer satisfaction results from service and support activities.Profitably quote and perform field services, repairs, warranty claims and preventative maintenance for producers and dealers.Research and develop business growth opportunities to drive revenue by engaging Twister product users.Build rapport and develop relationships with key customers.Perform regular site visits to cannabis/hemp facilities and retailers as required across North America.Gather insight and intel of the cannabis/hemp industry from customers and feedback to appropriate channels.Develop thorough understanding of:Keirton equipment, products, and servicesCannabis/hemp growing, harvesting, and processingCannabis/hemp markets.Work with the Engineering groups, Sales, Marketing, and others to ensure products and custom solutions meet expected functionality and address customer needs.Assist with developing group SOPs (Standard Operating Procedures), procedures and processes to streamline the customer experience.Assist with the development of:Product RoadmapAll customers required product documentation for all products, including service, maintenance and operation plans, parts lists, and tool kitsDevelopment and management of the LMSEnsure the success of all:Equipment installations, commissioning, and training sessionsInternal/field equipment service and repairsTechnical support effortsRepresent Keirton professionally as required. Who You Are And What You Need To SucceedExceptional dedication to positive customer experience keen interest in customers and customer support.Technical service and support experience for 5 years prior.Electromechanical aptitude. What We OfferA competitive salary based on experienceQuarterly SMART Goals Bonus ProgramProfit-sharing Annual Bonus ProgramExtended Medical BenefitsRRSP matching contribution after 1 yearAn environment that supports growth and mental healthAmazing culture and place to work Note: Only selected candidates will be invited to an interview. Job ID: 1956355

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