Service Representative (Banking – Investment Management)

By | June 6, 2021


Job Description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Contract Duration: 6 months, extension likely Hours: 37.5 hours/week JOB DESCRIPTION MUST HAVE SKILLS:1. Minimum 2 years of back-office or middle-office experience in the investment management industry2. Firm knowledge of the post-trade clearing and settlement process for Canadian and U.S. equity and fixed income securities through CDS and DTC3. Intermediate level Microsoft Office with high proficiency in Excel and able to process and analyze dataNICE TO HAVE:- Familiarity with portfolio valuations and regulatory requirements for disclosures to clients- Working knowledge of complex corporate actions and be able to calculate, validate, and properly monitor and account for corporate action activities- Account onboarding, maintenance, and closures- Cash and security position reconciliations- Securities class action settlement eligibility and entitlements- CSC, CFA certification- CRM2 RegulationsJOB DESCRIPTION: This role is responsible for providing specialized customer and operational support for multiple product lines and service functions offered by the business. These responsibilities include overseeing daily investment operations (on-boarding new accounts, facilitating account closures, client reporting, client billing, handling trade related issues, ensuring account records are maintained accurately and timely, resolving and escalating issues) of portfolio accounts, overseeing the activities performed by outsourced service providers to ensure services provided are within agreed quality standards and deadlines, liaising with portfolio managers, traders, brokers, custodians and other service providers on trading and account matters, and resolving complex problems or matters where interpretation of policies, internal and regulatory guidelines or processes may be required. Providing subject matter expertise to projects, reporting, contributing to process and control reviews to assess service, compliance and efficiency, facilitating appropriate changes, and handling ad hoc requests.Impact on the Business• Facilitate and coordinate the on-boarding of new accounts, includes KYC/AML/CDD/FCC reviews, account approvals, and operational readiness (accounts properly and accurately maintained in internal and external systems).• Facilitate and coordinate account closures and maintenance in all internal and external systems, and all other administration and servicing related duties in support of assigned team.• Monitor the daily trade flows to service provider to ensure trades are sent on time and addressed all issues immediately. Work with service provider to address any failing trades.• Provide support to the Portfolio Managers (i.e. supply cash projections reports).• Proper oversight of outsourced service providers and internal control processes to ensure client data and transactions are maintained accurately and timely in source record systems. This includes ensuring timely cash and holdings reconciliation of all accounts, and discrepancies are identified clearly, investigated and resolved on a timely manner. Escalate any outstanding deficiencies to Manager.• Coordinate and contribute to the evaluation of performance by third party service providers to agreed service levels.• Investigate and resolve complex issues and problems as required. Be able to interpret policies, internal and regulatory guidelines and/or processes.• Complete reports, as required.• Assist with technical problem solving as an end-user for databases and systems used by the team.• Assist management in training and monitoring service delivery of the team, advising on the correct practices and resolving issues that arise.• Subject matter expert for operational matters and actively participate in assigned projects.• Monitor assigned generic in-box to ensure all queries are responded to on a timely basis.Client Reporting and Billing:• Review client billing fees for accuracy, completeness, and timeliness.• Review and coordinate client statements for accuracy, completeness, and timeliness, include reviewing all pricing issues and ensure internal pricing policies are followed.Governance and Internal Controls:• Report material deficiencies to upper management.• Establish efficient procedures and maintain proper daily controls within assigned responsibilities and the department. Ensure all processes and procedures adhere to applicable FIM guidelines and timely update in NAPR.Complete other responsibilities, as assigned.Customers / Stakeholders• Build strong relationships by adopting a joined up approach to deliver business requirements at pace and with minimum conflict.• Build strong relationships with internal customers, service providers, other units within Operations, Compliance and Risk to deliver high quality service to all clients.Leadership & Teamwork• Cultivate an environment that supports diversity and reflects the client’s brand.• Acting as Subject Matter Expert to support the wider business to ensure common and effective solutions are found.• Use a participative or consultative approach with peers to encourage a positive relationship and to build respect and trust among peers.Operational Effectiveness & Control• Conduct assessments of the operational processes and policies, contribute to process improvement initiatives and make recommendations for improvement.• Compliance with external regulatory requirements, internal control standards and group compliance policy.• Timely implementation of recommendations made by internal/external auditors and external regulators. We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity Employment Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.Company Description:At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology. Job ID: 24462457
Prime Hires

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