Customer Operations Specialist

By | June 21, 2021


Job Description:Location: Calgary, ABDuration: 6 MonthsDescription:Role Purpose:• Seamless execution of the Order-to-Bill operations to deliver a best in class service and enable the achievement of business targetsKey Tasks:Execute order management, order fulfillment and billing tasks that require minimal customer interaction• Create new and maintain orders (if not initiated by Customer Account Advisor)• Execute and monitor transactions to enable delivery of product and billing• Monitor backorders• Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts• Execute transactional reconciliation for dealer-to-dealer transfer• Provide transactional support with account reconciliation• Initiate approval requests to overcome various blocks (customer data, pricing, credit set up in system to check orders)• Stimulate efficiency of order management, promote regional standardization for SAP transactional and support processesExecute all non-immediately resolvable customer requests• Answer toll-free phone line and respond to emails sent to the Customer Service email inbox• Provide assistance with resolving any customer requests relayed by CAA (e.g. order changes, etc.), engaging other internal functions as needed (e.g. Credit Management, Planning)• Execute transactions associated with complaints• Support customer-to-customer stock transfersCompany Description:HarveStaff is a woman owned, HUB Certified, business and was founded in 2016 to support a new opportunity in the agricultural market, including full recruitment, statement of work, and payroll services. Job ID: 39531548

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