Customer Specialist

By | March 26, 2021


Job Description:The Client Specialist is responsible for creating raving fans by providing an exceptional client experience. This role is expected to model the corporate vision, mission and values statements through their day to day interactions internally and externally, while creating revenue growth through cross-selling promotions and products. Reporting directly to the Store Manager and/or Manager on Duty, they will act as a role model fostering open communication through their store and all corporate departments.Specific Job Duties:Operational StandardsContinually strive to achieve an exceptional client experienceReview and understand various reporting statementsAttend and participate in monthly store meetings.Ensure accurate data entry for all transactionsParticipate in the planning and execution of local store marketing initiatives, both internally and externally.Maintain exceptional inbound and outbound phone skills to communicate products and services with new and existing clientsEnsure client concerns are resolved and escalated as necessary.Internal and External image of the store is maintained to company standards.Adherence to all corporate policies and procedures.Cash ControlAdhere to all cash control policies outlined in the policies and procedures.Ensure sufficient levels of accessible cash to meet client’s needs while adhering to store cash limits.Ensure all negotiable items are accurately balanced in Curo and safeguarded.Report all cash discrepancies as per Cash Over/Short Incident reporting policy.Training and DevelopmentAssist in the training of new employees as per New Employee Training (NET) program (if CS is a Certified Trainer).Completes mandatory on-line and classroom led training to standard.SecurityAdhere to all corporate policies and procedures.Report all security breaches and concerns to the Store Manager.ComplianceAdhere to regulatory requirements and diligence in reporting as required by AML/ATFC and other provincial specific legislation.Reports any non-compliance observed to the Store Manager and Compliance Officer.Report all Accessibility related inquiries to the Accessibility Officer.Ensure all appropriate information is kept strictly confidential and in accordance with Cash Money’s privacy policies and report all privacy inquiries to the Privacy Officer.Personal Behavior and DevelopmentAdheres to time and attendance policies.Adheres to professional conduct standards.Builds relationships based on trust, honesty and respect with co-workers and clients.Adapts to change and seeks out continuous improvement.Demonstrates integrity and a positive energy.Practices self-awareness and identifies personal development needs and demonstrates continuous improvement.Experience & Requirements:Ability to thrive in a fast-paced, adaptive environmentAbility to work a flexible schedule (days, nights and weekends)Ability to work independently under minimal supervisionBasic Computer SkillsCash Handling Experience Client Service and/or Sales ExperienceHigh School Diploma or equivalentStrong Communication and Interpersonal SkillsTeam player with the ability to maintain a high level of enthusiasmCompany Description:Cash Money is a Canadian-founded company with headquarters based in Toronto, Ontario and hundreds of stores across Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario and Saskatchewan. Since 1992, we have provided Canadians with many services in Store and Online with access to the credit they need without strenuous approval processes. Over the years our product offerings have evolved as we learn more and more about what our Clients want and need. Today, we offer a variety of loans with different structures for repayment terms and interest/fees so consumers can find the best solution for their situation. We provide best-in-class loan management solutions across our stores, contact center, website and mobile app so our Clients can choose how they want to work with us. People with a Purpose. At Cash Money, we love what we do and the relationships we build and improve upon every day. This makes our work fun and rewarding. At Cash Money, you’re not just an employee, you’re family. We have many Employees that have been with the Company 10, 15, 20 and even 25 years! We do our best to create a place where employees not only want to come to work, but they enjoy coming to work. We’re advocates of personal advancement. We value every person’s opinions and ideas, and we love to hear what you have to contribute. In fact, it’s in our values: Best idea wins. We offer great employee benefits including: Health, Dental, Vision, Life and Disability Insurance; a Register Retirement Savings Plan, and training programs. Cash Money Cares. We enjoy giving back to our communities and look for ways we can demonstrate compassion and help to those in need. That’s why volunteer activities are celebrated and encouraged. We work toward building a community that encourages individuals to do what they can to better the lives of others. Cash Money is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Human Rights Codes/Acts and the Accessibility Acts in the provinces in which we operate in. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process. Cash Money is part of the CURO Financial Technologies Corp. family of businesses. Job ID: 15496310
Cash Money

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