Senior Support Specialist, Technology Solutions

By | April 29, 2021

Description

Job Description:At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career. Join the momentum. We are currently seeking Deskside Specialist for our growing Technology Solutions team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Technology Solutions team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs. Performance Expectations The primary function of the Senior Support Specialist is to respond to clients technical incidents that come from other team members due to time constraints or technical complexity. The Senior Support Specialist will work Tier 1, 2, or 3 incidents and consult with other team members as necessary to ultimately find resolution.Escalated or infrastructure outages, including network, server and application outagesPart of escalation pod, no assigned clientsInfrastructure hardware issues or changesBackup hardware/softwareNetwork performanceStorage capacityFull environment or server restoresMultiple system viral outbreaksEmail flow disruptions CredentialsMinimum of 5 years professional IT experienceAdvanced knowledge of Windows, Windows Server, Office SuiteAdvanced knowledge of database services including Microsoft SQLAdvanced knowledge of email services including Microsoft Exchange and Office 365Advanced knowledge of Active Directory, GPO’s, NTFS and share permissions, AD replicationAdvanced knowledge of networking including TCP/IP, DNS, DHCP, WINS, Routing, VPN’s, common ISP servicesAdvanced knowledge of backup software, strategies and recovery methodologyAdvanced knowledge of VMWare and virtualizationAdvanced knowledge of AD, file, email migrations and upgradesCompany Description:Core Competencies and Personal CharacteristicsClient Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfactionTechnical Expertise – demonstrates in-depth professional and technical knowledge when completing tasksResearch & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant informationIntegrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationshipsEnergy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyleDiversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differencesCommunication – effectively expresses ideas and conveys information in business writing, conversations and interactions with othersTeamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the FirmMore than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career. Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more! Job ID: 27753585
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MNP Technology Solutions (formerly Next Digital)

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