Strategic Account Manager

By | March 31, 2021


Job Description:At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career. Join the momentum. We are currently seeking a Strategic Account Manager for our growing Technology Solutions team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Technology Solutions team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs. Performance Expectations A Strategic Account Manager (SAM) is an IT professional that is a trusted advisor to their clients, providing valuable strategic guidance and helping them optimize technology in service of reaching their business objectives. The SAM is the primary contact for client stakeholders and is responsible for establishing and maintaining a strong client relationship, managing their account, providing leadership to their assigned teams and leveraging all processes and resources to ensure their clients can meet their strategic goals.Establish themselves as a trusted advisor at the senior organization levelBuild, manage, and maintain relationships with client stakeholders and influencers related to ITMS, strategic planning and initiativesLearn assigned client’s business operations and provide strategic level advice and solutionsPlanning IT capital expenditures and developing budgets with client stakeholdersIdentify opportunities and develop solutions in conjunction with the projects teamDeveloping business cases for technology initiativesBuild and deliver proposals/presentationsResponsible for understanding our products service offerings in detail and selling clients on the value they can deliver to their businessesUnderstanding and enforcing the commitments of each signed client agreementProvide leadership and coaching to team members as appropriate for their assigned clients Key Accountabilities CLIENT – Creates a strategic relationship with key stakeholders and influencers within client organizations, both within IT and business groups to enable quality service delivery aligned to their business outcomes. SAMs focus on understanding the client’s business and IT objectives to develop and manage the delivery of services and/or projects to enable clients to realize the value of technology. The SAM must be a change agent by articulating the case for change and helping our clients evolve their IT maturity, reduce technical debt, drive the productive use of technology, and enable IT to make the business more effective. BUSINESS – The SAM is responsible for sustainable growth through routinely partnering across the firm to strategize ways to create new opportunities within the accounts they service. The SAM is responsible for ensuring our clients adhere to MNP IT best practices. DELIVERY – The SAM must be aware and proficient in understanding the services portfolio and processes available to ITMS clients. The SAM is responsible for understanding the client’s priorities and constructing a plan that defines the strategic approach for delivering our services. The SAM pursues, orchestrates, and facilitates initiatives with the client to deliver outcomes that bring value to the organization. The SAM is accountable for ensuring that the client’s needs are being met by engaging processes or personnel to execute strategic plans and ensure the strategic objectives are met. LEADERSHIP – This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence. The SAM must be able to show leadership in supporting teams comprised of MNP, Vendor, Partner and client resources who may be engaged in the delivery of complex solutions. CredentialsMinimum of 10 years professional experience in the IT industryA relevant post-secondary degree or diplomaMinimum of 5 years experience leading small to medium size teamsExperience in sales, customer serviceDemonstrated technical and business acumenAble to communicate effectively with both C-level executives and technical field staffExcellent communication, problem solving, and business analysis skillsExperience developing budgets and business roadmapsStrong time management skillsDeadline and detail orientedStrong negotiation skillsDemonstrated business etiquetteBasic knowledge of Windows ServerBasic knowledge of cloud infrastructureBasic knowledge of networkingBasic knowledge of virtualizationCompany Description:Core Competencies and Personal CharacteristicsClient Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfactionTechnical Expertise – demonstrates in-depth professional and technical knowledge when completing tasksResearch & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant informationIntegrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationshipsEnergy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyleDiversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differencesCommunication – effectively expresses ideas and conveys information in business writing, conversations and interactions with othersTeamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the FirmMore than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career. Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more! Job ID: 42665170
MNP Technology Solutions (formerly Next Digital)

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