Technical Support Specialist

By | March 15, 2021

Job brief

We are looking for a Technical Support Specialist that will assist staff with their IT needs. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities Include

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Network cabling installs
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Requirements Include

Proven experience as IT Support Specialist or relevant position
Hands-on experience with monitoring, network diagnostic and network analytics tools
Excellent diagnostic and problem solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Degree, Diploma or Certifications in the relevant fields preferred

careers@rampinteractive.com
http://www.rampinteractive.com
200 – 17612 107 Ave Edmonton, Alberta T5S 1G8 Canada

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