Front Desk Agent in Whistler, British Columbia

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• RSP Options (after 12 months or 2000 cumulative hours of service)

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

As part of the Front Desk team, the Front Desk Associate provides the highest level of Owner and Guest service at every point of contact through the use of communication, organizational and interpersonal skills, ensuring our Owner and Guests receive an extraordinary Owner and vacation experience.

Job Specifications:

• Expected Pay Range: $20.00 – $23.52 / hour

• Shift & Schedule Availability: Full Time

• Skill Level: Entry

Job Responsibilities:

• Acts as the central hub of communication and information for all departments.

• Ensures all Owners and Guests are welcomed and registered, that all payments have been received, and security deposits have been taken.

• Being a host, standing at a computer, providing information for full shift.

• Assisting guests with making online reservations (activities, transportation, and flight check-ins).

• Provides Switchboard services for the 3 hotels and numerous departments, forwarding calls as appropriate.

• Liaises with Housekeeping, Maintenance, Sales & Marketing, Owner services, and other departments.

• Performs cash handling duties, as well as processing of credit card transactions.

• Is trained in the Night Audit procedure to be on-call back up for nights.

• Sets up guest folios correctly with payment, parking charges, inventory and additional guests.

• Checks arrival reports for full payment, guest requests and room assignments.

• Creates registration cards with appropriate information including but not limited to owner clean fees, additional guests, welcome messages, payment instructions etc.

• Codes keys for guest and owner stays with correct guest areas, room number and length of stay, ensuring not to deactivate other keys while in use.

• Encourages additional revenue by selling last minute rooms to walk up business.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 498188

Reference Date: 09/25/2023

Job Code Function: Front Office