General Manager – Orso in Jasper, Alberta

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don’t miss out on this opportunity.

Job Description

As a General Manager of the Orso, and Great hall you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service.  This position will be responsible for the effective and efficient day-to-day operation of a fast paced premier dining establishment.

Summary of Responsibilities: 

Reporting to the Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Responsible for the service excellence and efficient day to day operation

• Oversee the recruitment, mentorship and development of department leaders, and employees

• Actively coach all employees to ensure that superior guest service is the primary focus

• Participate in monthly forecasting and month end commentary

• Assume responsibility for cleanliness, repair and maintenance, reporting any deficiencies as required

• Conduct scheduled monthly departmental meetings

• Recognize and correct guest service issues throughout an established presence on the floor and respond to guest concerns, quickly and professionally

• Analyze data and trends to create strategies for improvement, while being innovative and upholding the Fairmont standards

• Involved in ongoing food/beverage menu development and educating colleagues

• Ensure accurate bi-weekly payroll for employees and leaders, while maintaining an accurate vacation schedule

• Ensure par stock levels by calculating inventory, ordering and retrieving supplies.

• Develop and implement cost saving and profit enhancing measures

• Create promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix

• To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards

• To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force

• Attend and contribute to all food & beverage cross departmental meetings

• Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters

• Assist in coverage/oversight of seasonal outlets as required

• Supports all Fairmont Hotel & Resort initiatives

• Perform other duties as directed by the Director of Food & Beverage or Hotel Management

Qualifications

Qualifications:

• Minimum five years of senior experience in Food & Beverage Management

• Strong beverage, culinary and wine knowledge required

• “Proserve” Certified

• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs

• Minimum of one year experience in a high volume bar setting, preferably in a full service four or five diamond property is a strong asset but not required

• Experience with Silverware is preferred

• Post-secondary degree in Hospitality or Food and Beverage Management an asset

• Knowledge of Fairmont Hotels Profile Plus, Birchstreet, Watson, Avero – all regarded as helpful assets

• Must have strong, proven leadership qualities and management skills including effective staff scheduling

• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination

• Proven track record of strong financial and cost control knowledge and applications are required

• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions

• Highly organized individual with the ability to handle numerous tasks at one time

• Ability to delegate tasks to team members and facilitate their completion

• Excellent interpersonal skills, with strong written and verbal communication abilities

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge – https://www.jasperparklodgejobs.com/

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS