Senior Quality Engineer (Defect Coordinator) – Tangerine in Toronto, Ontario

Senior Quality Engineer (Defect Coordinator) – Tangerine

Requisition ID : 196359

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

The Senior Quality Engineer – Defect Coordinator reports to the Manager/Sr.Manager, Quality Engineering, and is responsible for delivering QE tasks ensuring all aspects of testing (automation, manual, services, accessibility, etc.) are meeting quality while complying with Tangerine Delivery framework and process. The QE Defect Coordinator role is responsible for ensuring high level of quality for all IT delivery across every build prior to a production release.

Is this role right for you? In this role, you will:

• Support the overall delivery of IT projects across banking applications; Web, Mobile, Contact Center, backend etc by ensuring the highest level of quality throughout regression testing cycles for all releases.

• Support QE processes through the regression testing cycle for all IT releases; supporting scoping, QE sign-offs, reporting etc

• Facilitate the release regression defect triage meetings with stakeholders from across IT/Business (POs, BAs, Eng Leads/Managers etc) and ensure prompt resolution/action to issues found, providing ongoing report to QE management and stakeholders of release progress/status

• Own, track and triage to closure all release regression defects; collating related defects and execution metrics to drive reporting to leadership and remediation actions.

• Update test execution status following agreed-upon processes as part of regularly-scheduled test status updates and trace test cases and results back to specific quality risks.

• Research, document and report on post release metrics relating to defect trends, RCA, Production issues, driving outstanding deferred defects to closure

• Understand the role of testing within the software development lifecycle and business-related project constraints and effectively advocate for the best possible customer experience of product quality within those parameters.

• Where applicable, select and develop and debug appropriate test automation tests, applying the latest techniques in test automation (e.g. data-driven testing) across API and UI

• Create and manage testing artifacts within designated test management tool for regression / project teams as applicable.

• Coach and provide mentorships to junior resources within the team in various areas including business domain, functional testing, automation and non-functional testing while ensuring the test teams are compliant with Tangerine test methodologies and industry best practices.

• Participate in weekly test team meetings to provide test status updates, execution and development details.

• Develop and maintain good professional working relationships, especially within the test team and with those who interact regularly with the test team.

• Show initiative in setting and meeting goals within an environment of managed change.

• Other duties as required

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• University or College Degree in Computer Science, Information Technology or related discipline

• 5+ years of experience in software development and testing processes and methodologies

• Finance industry background an asset

• 2+ years practical experience in a UI and mobile test automation and API testing (manual and automation)

• Working experience in test planning, management and collaboration tooling such as JIRA, X-Ray, Confluence or equivalent

• Experience working with both Waterfall and Agile methodologies

• Understanding of project management, SDLC and TDLC and CICD methodologies

• Experience working with application Logs and APM tools such as Dynatrace, AppDynamics etc

• Proficient in Microsoft Office suite (Word, Excel, Access, Power Point, Visio and MS Project) with experience assembling comprehensive reports

• Must have good verbal, written, and interpersonal skills

• Pro-active, fast learner and ability to quickly adapt new technologies

• Demonstrated ability to achieve results under limited supervision and liaise with various functional teams and levels

• ISTQB certification is an asset

• Understanding of scripting languages e.g. Java script, Type script etc.

• Working experience with test automation scripting / tooling such as Selenium, Appium, WebdriverIO or equivalent and an understanding of coding structure, debugging methods and best practices

What’s in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!

• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.

• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.