Service Centre Operations Manager in Brampton, Ontario

Service Centre Operations Manager

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

This position manages warehouse activities within the service centre. This includes oversite to the regions management of quality, light manufacturing and assembly, on time delivery, safety of goods coming through the warehouse, and overall performance to the companies aligned KPI’s. This position will drive adherence to established controls and processes to successfully complete material transactions and ensure the accuracy of the inventory both from a quantity and location perspective.

This position will reside in Brampton, ON which is the location of our Toronto service centre.

This person will report up to the Regional Operations Manager. This position will be responsible for managing and leading a team to execute the responsibilities as noted above.

Key Accountabilities

• Oversight for all operation activities within the warehouse

• Effectively manage the performance of Team Leads & Warehouse Associates. Build team chemistry and develop associates for future roles in the business.

• Accountability for meeting Key Performance Indicators such safety, OTD%, Past Due backlog, inventory accuracy, productivity.

• Lead inventory control activities including transactions, material movement and staging, cycle counting, and overall material accuracy.

• Responsible for managing daily, weekly, monthly metrics and executing on counter measures.

• Collaborate with Regional Operations Manager & Regional Inventory Control Manager to ensure that inventory is accurate and fill rates are meeting expectations.

• Promote continuous improvement culture and coordinate Lean Manufacturing (Kaizen) initiatives to increase overall manufacturing efficiencies

• Work with the management team to improve employee engagement by initiating and/or facilitating team building events that also support our community such as Relay for life, food drives, fund raising walks, Habitat for Humanity, etc.

Qualifications/Requirements

• Bachelor’s degree in Operations Management or related field (preferred)

• Previous Inventory Control and Quality Assurance Management experience

• 7+ years’ experience in a fast-paced manufacturing environment with assignments in lean manufacturing/continuous improvement tools and processes

• 5+ years’ experience managing a Warehouse’s Operations

• Experience with implementing and maintaining material pull systems a plus

• Experience with Sit down forklift, Raymond Reach, Counterbalance, etc.

• Experience with implementing and maintaining material pull systems a plus

• Excellent communication and people skills

• Strong commitment to employee development and engagement

• Experience with d365 system performing complex transactions a plus

• Good writing/administrative skills, including computer skills (word processing, graphics, spreadsheet, Minitab, etc.).

• Demonstrated proficiency in time and project management.

• Team oriented with the ability to influence others.

Capabilities and Success Factors

• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Ensures Accountability – Holding self and others accountable to meet commitments.

• Drives Results – Consistently achieving results, even under tough circumstances.

• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.

Total Rewards and Benefits

• Competitive Salary

• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance

• Competitive vacation policy

• 12 Paid Holidays

• Annual Bonus Eligibility

• Educational Reimbursement

• DCPP with eligible matching

THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.