Sr. Business Systems Analyst in Toronto, Ontario

Job Family: Information Technology

Req ID: 415778

Who We Are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About The Job

The Business Systems Analyst works within the Enterprise Business Systems team. The Enterprise Business Systems team’s goal in the company is to enable internal teams to do their jobs more efficiently and effectively using enterprise applications and data. This is a techno-functional role that will be instrumental in configuring and extending SaaS applications that serve internal departments.

What You’ll Be Doing:

• Help drive SaaS system implementations for the services, support & customer success functions (e.g. CRM, Service Desk & Knowledgebase, Omni-Channel Support, Experience Cloud (Community), Customer Success Automation, Professional Services Automation, etc.)

• Research system functionality of existing SaaS software (e.g. Salesforce Service Cloud, (SFDC), Certinia, Salesforce Billing, Avalara etc.)

• Assist with backlog definition and prioritization by partnering with internal departments to understand the need of the business

• Build prototypes in sandboxes through a mix of configuration and UI-based automations

• Analyze data to inform systems functionality needs

• Create documentation on new system functionality

• Resolve L2/L3 tickets

• Contribute to identifying scalable solutions in existing systems and/or implementing new systems

• Perform QA testing

What You Need:

• 6 years + experience implementing / configuring SaaS applications (CRM, PSA, CSM, ERP etc.)

• 5 years + experience as a systems analyst or systems administration

• Hands on experience building SFDC Workflows, Process Builders or Flows

• Analytical thinking and problem solving

• Ability to learn new systems quickly

• Lots of curiosity and a drive to solve problems through technology

• Strong sense of ownership to figure things out

• Detail orientated with the ability to understand both the user problem and technical solution

• Ability to document the business case and requirements

• Strong communication skills with the ability to work with business analysts and vendors to document possible solutions

• Strong documentation etiquette to clearly define both the problem and the solution

• Outstanding customer service skills and proven multitasking capabilities

Preferred Skills:

• Experience supporting enterprise systems such as CRM’s and ERP’s with a preference for demonstrated experience in SFDC Experience Cloud (Community), Salesforce Billing, Avalara, Certinia, Sage Intacct or similar

• Salesforce Lightning components experience a plus

• SQL and/or Apex experience a plus

• Ticket management software such as Jira, ServiceNow, FreshService a must

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html .

The Brightly Culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Brightly is committed to maintaining an equitable, fair, and inclusive workplace. We welcome diversity and encourage applications from all qualified applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you do require accommodations, please send an email to: [email protected] .

While we thank all applicants, however only those under consideration will be contacted for an interview.

#brightly

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca .

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca (https://new.siemens.com/ca/fr.html) .