Assistant General Manager / Manager

By | April 28, 2021

Description

Job Description:Job description OverviewOverview of Position:Assistant General Manager is responsible for every store operation, including overseeing all aspects of production, sales, and human resources. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the Assistant General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products.ResponsibilitiesPrincipal Duties and Responsibilities:Guest ServiceEnsuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfactionServing as a role model for customer-first behaviours according to company standardsBuilding a team of customer-focused employees through coaching and performance managementHandling difficult customer situations professionallyHandling any customer complaints/concernsResponding to customer inquiries on a timely basisEnsuring all products meet Krispy Kreme quality standardsConduct store toursAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresSupervisorySupervising store operationsEnsuring all of the store’s physical property is in good conditionConducting or delegating opening and closing responsibilities SalesDirecting and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive sellingAchieving business plan objectives and profitability according to store operating plan and established financial goals ProductionUnderstanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performanceUnderstanding the production process and maintaining a schedule that guarantees high quality and outputUnderstanding and implementing store quality control proceduresCoordinating production schedules to meet customer demands and to minimize labor hoursInspecting, troubleshooting, and assessing any production or equipment problems Safety and SanitationDemonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. EquipmentOverseeing proper upkeep of store facility and equipment PersonnelDirecting and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firingBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee developmentCommunicating to store employees and enforcing all store policies, standards, and practicesSchedulingPerformance reviews with employees AccountingEnsuring maximum profitability and sales growth in all store functionsManaging income and expense budgets, including accounts payable/receivable, profit and loss, etc.Completing required corporate reporting documentation, both financial and operationalManaging company resources responsibly including inventory controlManaging financial dutiesProtecting company assetsMaintaining a resourceful budget and controlling all costs and expensesManaging financial duties such as deposits, collecting accounts receivable and properly documenting all transactionsPayrollFollow company cash handling procedures & policiesAccounting tasks such as counting and depositing revenues LeadershipCommunicating and modelling company standards and policiesImplementing efficiently and effectively directives from store, corporate, and divisional managementDeveloping and maintaining store organization to promote efficient operationsInterfacing with corporate office personnel QualificationsEssential skills and Experience:Complete Krispy Kreme AGM Development courseMust perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training WorkbooksExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsFully Bilingual (French and English)Pleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer knowledgeMust meet Krispy Kreme driving standards (three year clean driving)Must have availability to work weekends.Nonessential skills and Experience:Post Secondary Education strongly preferred Physical Demands And Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical ActivityCarryingWritingBendingStoopingGraspingStandingClimbingTwistingSittingFiling documentsWalkingDrivingSweepingLiftingPushing/pullingCommunicating with customers and co-workersPhysical RequirementsLifting up to 75 pounds occasionallyPhysical activity is sporadicInvolves periodic travel Visual/Audible Acuity RequirementsMust be able to meet requirements for a driver’s license. Working ConditionsThe worker is subject to inside and outside environmental conditions. Company Description:Krispy Kreme began making the world famous original glazed doughnut over 75 years ago. It was December 11th, 2001 that the experience came to Canada with our first store in Mississauga, Ontario. Soon after, our first store opened in Quebec in Montreal. From then on, Krispy Kreme became a destination for those looking to experience the magic of our hot and fresh doughnuts and coffee.In 2010, we opened our first Doughnut Café in downtown Toronto. Our cafés bring the fresh experience to our loyal customers in neighbourhoods across the city. We want our cafés to be convenient and comfortable spot to enjoy a doughnut, sip a coffee, and savour one of our freshly baked muffins, croissants, or bagels. Job ID: 5950590
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Krispy Kreme Canada

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