Customer Service Agent for Ecommerce Website

By | April 14, 2021

Midtown Umbrellas is a Montreal-based online business that caters to the US and Canada.

Go visit our store: www.midtownumbrellas.com

What we offer:

Great work environment, friendly and dynamic teams
Remote work
Possibility of a contract extension and permanent employment
Multiple Full-Time Scheduling Options: Available to work between 32 and 40 hours per week during the contract period
Competitive salary of $14.5/hr + weekly bonus
$500 End of contract bonus

RESPONSIBILITIES

– Provide excellent customer service with care, adequate problem-solving skills, and professionalism
– Dedicate all efforts toward maintaining customer value with care, patience, and professionalism
– Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat, and social media
– On occasion, lead team huddles to communicate daily tasks/objectives
– Provide constructive feedback to peers and managers
– Identify and implement improvements to customer service.
– Identify High-Value Clientele and provide leads to commercial orders
– Maintain effective working relationships and assist peers to resolve customer inquiries
– Perform other ad hoc duties as required

This job requires you to be able to work on Saturdays. Big opportunity for growth and permanent position.

Send us your CV and we will contact you directly. We need someone who is available immediately.

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