Customer Service Representative in Laval

By | June 3, 2021

Job Description

ADDATech Systems is dedicated to creating high-quality practice management software solutions that are flexible and powerful. Our consulting services are very professional and personable. We are a team of developers with extensive skills in the latest technologies employing industry standard services to small, medium and large corporations. As a growing company, we are continuously looking to staff our support team to manage our expanding customer base.

Our team is compromised of talented and passionate professionals. Our IT software Help Desk Representatives play an important role within the organization by providing our customers with reliable and efficient system solutions. ADDATech Systems takes pride in our commitment to offering the best service possible.

MAJOR RESPONSIBILITIES

Ensure proper new client onboarding

Perform entry-level to intermediate technical interventions, root cause analysis and provide escalation services for all

Respond and resolve customer service requests within a target timeframe

Assist in transitioning client information from one system to another

Safely measure quality support/Software updates and system errors/ Interface effectively with the client during service interventions and maintain the highest degree of customer satisfaction.

Provide continuous knowledge growth on services and provides solutions to error messages

Propose business acumen webinars and training services

Promote products and services that bring value to our clients

Offer technical support via email and phone

Follow up on customer interactions

Ensure client retention

Other duties and projects as assigned

YOUR PROFILE

Professional phone etiquette

Exceptional customer service skills

Excellent verbal and written communication skills in French and English

Ability to problem solve

Team-oriented

Excited to learn and adapt to new technology

Ability to work in a fast-paced work environment

Able to grasp new concepts quickly and efficiently

High attention to detail

Strong multi-tasking and time management skills

Experience with Microsoft Office tools (Word, Excel, Microsoft Office 365, remote connections and Screen Cast etc..)

Strong knowledge in PC hardware or software an asset

JOB TYPE

Full time

Must be flexible to work evening shifts (until 8:00 PM) or Also a Tuesday to Saturday shift per month.

LANGUAGE

French and English (Required)

Must be perfectly bilingual in both languages/ Written and Oral

WHAT WE OFFER

Paid training

Group insurance

Starting Salary $20/hour

Job Type: Full-time

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