IT Service Desk Technician

By | June 13, 2021


Job Description:IT Service Desk Technician BILINGUAL ROLE – ENGLISH / FRENCH WHAT YOU’LL BE DOING The company is currently looking for an IT Service Desk Technician to be responsible for supporting the needs of their offices across North America. Responsibilities: · Regular review of support tickets, ensuring regular communications to users in order to meet SLAs · Maintain IT equipment inventory · Support Mobile devices (iPhone and Android) · Direct and maintain Global initiatives across locations · Manage and coordinate relocations/ renovations of office space · Office infrastructure maintenance (cabling, LAN, telephone lines) · Internal IT support for workstations, laptops, phones etc. · Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) · Provide direct user support for Mac OS and Microsoft based desktops/laptops, user access to corporate network and applications both on the network as well as through remote VPN access · Provide direct user support for office relocations and expansions · Develop, coordinate and drive local and global IT projects · Prepare and maintain Service Desk procedural user guides and troubleshooting documentation in Confluence · Analyzing gaps and opportunities for day-to-day process improvements within the Service Desk · Schedule, organize, task, and report on Service Desk project progress · Possibility of travel to other office locations WHAT WE’RE LOOKING FOR · 3+ years’ experience working in IT support · Degree and/or equivalent experience · Experience with Microsoft Windows 10 and Apple/MacOS · Experience with support and troubleshooting of LAN networks Strong knowledge of PC and peripheral devices hardware and technical parameters · Excellent knowledge in all MS Office Products + Office 365 · Knowledge of MS Windows domain structure · Understanding of TCP/IP, VPN, DHCP, DNS · Experience with MS Active Directory and MS Exchange would be beneficial · Fluent in English and French Benefits: · Bonuses · Insurance coverage as of Day One · Paid vacation and personal days · RRSP matching · Personal Spending Account (PSA) · A modern Continuous Performance Process approach · A dynamic and engaged culture · Open-concept workspace with spectacular views of the city! Thank you for your interest!Company Description:Depuis 1981, Bevertec offre des services de recrutement en informatique et des solutions logicielles aux institutions financières et aux organismes gouvernementaux, d’abord au niveau provincial, puis en s’étendant aux marchés nationaux et internationaux.Bevertec est un leader dans les services de recrutement de professionnels de l’informatique et les solutions de gestion des transactions de systèmes ouverts ; elle offre une combinaison unique de ressources et de solutions technologiques pour maximiser le retour sur investissement de votre entreprise. ESP-LinkTM Suite, est un système ouvert, puissant et sécurisé, multi-plateforme de produits et services financiers de commerce électronique qui permet de fournir des services financiers électroniques “à tout moment et en tout lieu”.Bevertec continue à fournir des solutions logicielles et des services professionnels de recrutement à ses clients en dépassant constamment les attentes de ces derniers en termes de qualité globale, de fiabilité et de rapidité de mise sur le marché.Traduit avec (version gratuite) Job ID: 1374350

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