Onboarding Account Specialist (Must be bilingual in French)

By | April 28, 2021


Job Description:Onboarding Account Specialist (Must be bilingual in French) This is a direct-hire opportunity with a leading food delivery service organization! We are looking for candidates that are passionate about customer care and looking to make a difference. We are looking for skilled candidates to partner with our highest value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to scale our last-mile logistics platform. This role has the opportunity to be a part of a new program that will shape support as a competitive differentiator in the marketplace through high-quality, white-glove support and service. **Must be bilingual in French! ** About the RoleYou will play a crucial role within the Customer Experience team by providing our merchants with a direct point of contact for all of their support needs as well as focusing your efforts on ensuring overall Merchant success in the platform.You will have the opportunity to build long-lasting relationships with our Merchants through excellent customer service, relationship management and strategic problem solving.Not only will you partner with our Merchants, but you will work closely with Account Owners and own a book of business as their point of contact.You will be analytical, have demonstrated experience delivering effective execution and communication, and be excited to tackle one of our most challenging problems. You’re excited about this opportunity because you will…Communicate, collaborate and troubleshoot on important issues for MerchantsBuild relationships with Merchant stakeholders by acting as main point of contact and subject matter expert for our highest revenue Merchants for their support operationsDrive retention and overall Merchant success through exceptional service and supportPrioritize and escalate key issues in partnership with diverse, cross-functional teamsDevelop a deep expertise in how the processes, systems and resources work, and how to use them to promote positive outcomes for our MerchantsValidate and track Merchant feedback to inform updates to existing and/or new products, tools and resources We’re excited about you because…2 years of experience with account management, customer support or in related fieldQualifications include Salesforce (or other CRM software), Microsoft suite and G SuiteExperience providing advisory and partnership-level support through both proactive and reactive interactions with customersPrior experience advocating for customer experience within a cross-functional team or initiativeYou have experience in a fast-paced account management or customer service role–you love helping peopleYou have expert communication and interpersonal skills–you are a motivated self-starter Compensation/ Benefits: We offer great compensation packages and comprehensive health benefits!$68,000 – $77,000 CAD (BOE) Location: This position is temporarily 100% remote due to COVID-19 and will transition back to in-office at our Montreal location at a later date. Please apply with your updated resume today to be considered! Job ID: 26544026
Wollborg Michelson Recruiting

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