Service Support Representative

By | April 24, 2021

Position Type: Full Time
Title: Service Support Representative (SSR)
Job Category: Customer Service

The service support representative will work with Sales and Warranty teams in delivering pre-eminent customer service in the clients’ homes.
The Service Support Representative reports to the Regional Director and the Warranty Department as required. The SSR will respond to service calls at a clients’ home and fabrication shops as directed by the Warranty Department. Travel will be required, typically within a three-hour radius of our Pointe-Claire location, however other travel beyond this radius may be required.

Competitive base salary
Health and Dental benefits (premium covered 100% by the employer)
Travel expenses

The SSR is required to utilize their experience during service calls to make an informed assessment of on-site issues. They are required to assemble and file a report of all findings to the Warranty Department Team. When warranted, the SSR may perform repairs on-site at the client’s home.
When attending our clients’ homes, the SSR represents our brand: strong communication skills both oral and written are essential.

As an SSR for this company, you will provide expertise, education, and awareness of our product portfolio while maintaining a top level of customer service. Ensure customer expectations have been met and surpassed.

Experience with Quartz products preferred
Understanding of solid surface (granite and quartz) installation and service
Strong customer service and communications skills
Solid understanding of Quartz/Granite repair methods and the specific tools used
Experience with Microsoft Office applications, such as Word and Excel
G License with clean abstract
Reliable vehicle
Own tools an asset, but not required

Your friends and co-workers would say you have an infectious outgoing personality that people are naturally drawn to
You are computer savvy – very familiar with Microsoft Office
You own a car; your license is valid and in good standing
You work hard and thrive on seeing your hard work pay off
You want to be part of a collaborative team that values each other
You want to be part of the growth of something wonderful while having fun doing it

Why Randstad?

There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.

If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at /

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