Technician Level 2 Telecom

By | June 5, 2021

Job title: Technician Level 2 Telecom

No travel
Must be fluently bilingual, written & spoken (supported in Ontario)
Mandate until the end of the fiscal year September 30, then renewal for 1 year
Takes calls for Level I support.
Analyze and define the source of the problems.
Provides level II interventions for corporate users and in stores.
Documents the interventions in support software.
Communicates calls to providers, if necessary.
Refers level III cases to software and/or technical specialists.
Ensures the follow-up of interventions with stakeholders, customers, and suppliers.
Maintains the inventory of the fleet and repairs of all types of Mini-Terminal devices.
Initiate the billing notice to the administrative service if necessary (Mini-Terminals).

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