Dispatcher/Office Administrator

By | March 24, 2021


Job Description:Goals and Outcomes: The Dispatcher/Office Administrator will provide operational support to assigned territory consistent with the business objectives of Paramount. Essential Functions:Dispatch responsibilities: assign, schedule, manage and complete customer service tasks within the Paramount systems.Provides outstanding customer service via telephone, email and written correspondence.Review work orders and ensure that parts are ordered and that services have been scheduled and completed.Accept deliveries.Work with clients and Paramount staff to provide accurate and timely responses to inquiries.Perform and maintain daily opening and closing procedures. Ad Hoc projects/requests from supervisor. Education & Experience:A college degree is preferred; will consider high school graduate or equivalent with a minimum of 3 years’ experience in a fast-paced customer service office environment.Experience working in an office environment. Knowledge, Skills & Abilities:Strong attention to detail.Working knowledge of office equipmentExcellent written and verbal communication skillsProven client service and problem resolution skills Effective task management, dedication to high quality service, and thorough attention to detailsThorough understanding of office management proceduresAnalytical abilities and aptitude in problem-solving.Knowledge of Miracle Service is considered an asset.Demonstrated proficiencies in Microsoft Office (Excel, Word, Outlook)Ability to independently manage daily fluctuations in work load and prioritize to meet department needs.About Paramount Services: Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 25 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in South West Ontario & North West Ontario, Manitoba and Saskatchewan but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing and electrical journeymen, handymen, general labourers and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance – we do it all. Job ID: 10055243
Paramount Services

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