Experience Manager

By | April 22, 2021

Description

Job Description:JOB DESCRIPTION WHO WE ARE: At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be. People are at the core of our business – we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve. We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew. WHO YOU ARE: You are an entrepreneur, with the drive to seek opportunities that will increase theatre revenues and improve the overall Guest experience. Working with the broader management team will come natural to you and overseeing the day to day theatre operations is where you can let your building management skills stand out. You know what it takes to be a budget owner, set targets and achieve results, as it relates to supplies & services, security, cleaning contracts, waste management, utilities, projection supplies, repairs & maintenance. Finding solutions and presenting recommendations to find efficiencies is something that you are comfortable with, and you know how to provide advice in various areas of expertise… and YOU love movies! THE JOB:Collaborate with the Management team to effectively manage operations of the theatre (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)Manage day-to-day operations of the theatre with a focus on facilities management/supplies, services, repairs, and maintenanceCommunicate on an ongoing basis with the Management team including the General Manager and Operational leaders by attending all scheduled meetings and by use of the communication tools providedGreet and engage Guests and make them feel special – helping to create exceptional experiencesBe available and visible to Cast and Guests; observe and assist with potential issuesProvide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management toolsWork safely and ensure all levels of Cast are made aware of and follow safe work practicesOwnership & accountability of budgets, targets, and results THE PERKS:Comprehensive and competitive compensation & benefits packageAnnual bonus system eligibility for full-time managementGrowth opportunities within the theatre and cinema support centresAccess to an Employee Assistance Program to support wellnessCompetitive vacation allotment to promote work-life balanceFree movies and discounted concession snacksREQUIREMENTSMinimum of 3 years experience in a related industry (Guest service/retail environment)Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an assetProven track record in people management and overseeing building facility maintenance programs, with the ability to manage supplies, services, repairs and maintenancePassionate in delivering quality products and services in a Guest-service environment with significant attention-to-detailOwnership and accountability of budgets, targets, and results and are comfortable in providing and presenting recommendations and/or advice in areas of expertiseAbility to set actionable goals, take initiative to deliver, show persistence in problem-solving while keeping others focused on resultsThrive in a fast-paced, results-oriented work environment, and are engaged in finding solutions and efficienciesPrior experience with projection or audio-visual equipment is an assetExcellent written, verbal, and listening communication skills and proficiency with the Microsoft Office SuiteABOUT THE COMPANY A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in 46 cinemas and 334 screens throughout Western Canada, Ontario and the Yukon Territory. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to support the mental health and well-being of both our youth Guests and Cast & Crew. Landmark’s corporate headquarters is in Calgary, Alberta. Job ID: 27096198
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Landmark Cinemas

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