Application Management Consultant

By | April 8, 2021

Description

Job Description:Board Canada is seeking an ambitious Application Management Consultant to join a rapidly growing Solution Management team. As a Board Application Management Consultant, you will be responsible for supporting a range of Management Information, Financial Reporting, Forecasting and Planning applications developed for some of Board’s key accounts. This position provides an opportunity to quickly become a Board expert whilst developing a deep understanding of core BI and CPM design principles. As well as managing a wide range of planning applications, the Application Management team plays a pivotal role in Board’s Customer Success strategy by adopting technical account management responsibilities. Through regular service review meetings, our Application Management Consultants are expected to maintain a strong grasp of our Customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals. This position is based in our Toronto office reporting into the Global Application Management team. Flexible home-working will be available where required and travel requirements will be minimal making this an ideal position for Consultants looking for a more consistent working environment. Board offers a flexible and dynamic work environment with plenty of opportunities to support professional growth. This role provides an excellent opportunity to join a fast-growing visionary software company with a product at the forefront of its market. CORE RESPONSIBILITIESProvide support for existing Customer Board planning solutions and effectively document all resolution steps Manage extensive knowledge transfer processes between delivery and maintenance teamsHost regular service review meetings with your Customers to ensure high levels of Customer satisfaction whilst providing insights to new features and functionality introduced in the Board platform Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and solve complex business problems Identify areas for improvement in existing applicationsRemain commercially focused by identifying Board footprint expansion opportunities within the existing Customer base Work closely with the Board Product team by relaying Customer and market feedbackREQUIREMENTS:Able to work against very tight deadlines in a fast-paced environmentStrong troubleshooting, root-cause analysis and reverse engineering capabilityGreat de-escalation skills Ability to grasp complex business requirements and translate those in to solutions within the Board platformExcellent written and verbal communication skills3-4 years’ experience working in a CPM software delivery/ consulting role preferredKnowledge of SQL advantageousBachelor/Master degree in Management Information Systems (MIS), Computer Sciences, Mathematics, or any relevant technical field, is preferred ABOUT US:Learn, Grow, Succeed! At BOARD International we are united by our shared passion for empowering businesses to make better decisions. Our work is transformational because our people are extraordinary. We look beyond point solutions and apply design to the creation of new strategies, systems, and in some cases entirely new businesses value. BOARD International improves corporate decision-making by unifying BI, predictive analytics, and CPM in a single integrated platform deployed on-premise or in the Cloud. Controlling strategic, operational, and financial processes, BOARD’s programming-free toolkit approach enables enterprises to deploy analytics applications in a fraction of the time and cost of traditional solutions. Founded in 1994, BOARD is a privately held company headquartered in Chiasso, Switzerland, with 22 global offices on five continents.Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy Powered by JazzHR sjAGpqlyC0 Job ID: 15082312
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BOARD International SA

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