Job Description:Customer Service Specialist NOTE: Remote Shifts: 7.5 hour day, between 8:00AM EST and 8:00PM EST Contract: 3-Months, possibility of extension Hourly rate: $17/hr (7.5 hour day) Languages: English (Mandatory) Location: Canada Work Experience: Customer Service Experience, Administration tasks, Customer focused, MS Office Suite, English Industry: Health DESCRIPTION: Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Canada. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns. REQUIREMENTS: – High level of phone confidence and professionalism in all modes of communication with internal or external customers – Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards – Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved – Ability to drive sales – High collaboration with other business units – Organizational/prioritization skills to be able to work in a multitasking environment – Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met – Learning style that can adapt quickly to meet the needs of the business – Commitment to achieve high levels of service excellence and ability to work independently or within a team – Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing – Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills – Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system. – A minimum of one year of customer service experience – call center experience is a definite asset TO APPLY: https://directitrecruiting.com/job/customer-service-specialist/Company Description:Direct IT Recruiting is a Canadian Recruiting Agency established in 2007 by owner, Darla Somerville. Specializing in IT recruitment for full-time and contract placements. Direct IT Recruiting Inc. has persistently punched above its weight when pitted against larger recruiting agencies. Customers frequently praise our unceasing attention to detail, in addition to our relentless quest to find the best fit for a role. We mold ourselves to the unique requirements of our valued customers, as opposed to a one-size-fits-all approach. Whether you are looking for a job opportunity or hoping to hire, we are always willing to help you succeed.Direct IT Recruiting Inc. currently works in numerous industries, including (but not limited to) AI, FinTech, Banking, Financial, Capital Markets, Investments, Wealth Management, Insurance (Personal Lines, Commercial, Life), Software Development Companies, Internet-Based Companies, Mining, Legal, Manufacturing, Supply Chain, Engineering, Education, IT Consulting Firms, and Government Entities. Job ID: 31088976
Direct IT Recruiting Inc.
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