Sr. Customer Service Assistant

By | March 16, 2021

Is customer service your passion? Do you have a strong clerical background? Experience in the Financial/ Insurance industry? This job might just be for you!!

We are looking for a Senior Customer Service Assistant to join one of our downtown clients 🙂

Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialist providing support to assist them in their day-to-day caseload administration.

What’s in it for you:
– Competitive Pay
– Work from Home! Remote opportunity
– Laptop & Hardware will be provided!
– 12 month contract with Reputable Insurance company
– Discounted benefits available through our insurance provider

What you will do:

– Processing of group and single deposits
– Management of interfund transfers of client/member assets
– Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
– Handling member and member plan maintenance on GPAS
– Handling basic related inquiries, telephone calls etc.

What you will bring:
– Post-secondary education is an asset
– Experience using GPAS is an asset
– Knowledge of rules and regulations as they relate to Group Retirement products would be an asset
– Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
– 1 year work experience ideally in the financial or insurance industry
– Strong customer service focus with a positive can do attitude
– Strong communication skills – both written and verbal
– Bilingual English-French is an asset
– Strong organization skills and ability to work in a dynamic and changing environment
– Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
– Attention to quality in day-to-day activities/processes
– Strong interpersonal skills – team player a must
– Strong Microsoft Office tools including Word, Excel and Outlook

ADVANTAGES
What’s in it for you:
– Competitive Pay
– Work from Home! Remote opportunity
– Laptop & Hardware will be provided!
– 12 month contract with Reputable Insurance company
– Discounted benefits available through our insurance provider

RESPONSIBILITIES
What you will do:

– Processing of group and single deposits
– Management of interfund transfers of client/member assets
– Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
– Handling member and member plan maintenance on GPAS
– Handling basic related inquiries, telephone calls etc.

QUALIFICATIONS
What you will bring:
– Post-secondary education is an asset
– Experience using GPAS is an asset
– Knowledge of rules and regulations as they relate to Group Retirement products would be an asset
– Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
– 1 year work experience ideally in the financial or insurance industry
– Strong customer service focus with a positive can do attitude
– Strong communication skills – both written and verbal
– Bilingual English-French is an asset
– Strong organization skills and ability to work in a dynamic and changing environment
– Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
– Attention to quality in day-to-day activities/processes
– Strong interpersonal skills – team player a must
– Strong Microsoft Office tools including Word, Excel and Outlook

SUMMARY
If you are qualified and interested in this position, please apply through the Randstad website; additionally, please forward your resume to danielle.malca@randstad.ca with the subject line: ‘Sr. Customer Service’

Best,
Danielle
Norma
Irene

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