Account Manager, Web Services

By | June 6, 2021


Job Description:ACCOUNT MANAGER JOB DESCRIPTION SUMMARY The Account Manager’s responsibilities include working closely with Guston Quon’s customers to determine their needs, answer their questions about our services and recommend the right solutions. The Account Manager promptly resolves customer complaints and ensure maximum client satisfaction. A successful Account Manager stays up-to-date with digital search and marketing service offerings while maintaining our high standards of customer service and appearance. Ultimately, a top-notch Account Manager should be able to achieve excellent customer service, while consistently meeting our sales goals. KEY ACCOUNTABILITIES & TYPICAL DUTIES A. Priority 1: Advertising Campaigns To plan, direct and evaluate activities related to development and implementation of advertising campaigns to promote the sales of our services. 1. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. 2. Operate as the lead point of contact for clients and all matters specific to the clients. 3. Build and maintain strong, long-lasting relationships with clients through in-person, phone and video conferencing communications. 4. Upsell clients on services and negotiate the signing/resigning of contracts. 5. Create value for clients through website/marketing analysis and research. 6. Constantly follow up with potential leads. 7. Develop and facilitate client SEO/SEM campaign presentations. 8. Engage in frequent client meetings. 9. Create account management documents and MS PowerPoint decks. 10. Create videos B. Priority 2: Online Presence Management To plan, organize, direct, control and evaluate the design, development and maintenance of Internet, Intranet and mobile applications to manage Gustin Quon’s online presence including public relations, communications, commercial activities and social media management. C. Priority 3: Support Systems & Operations To ensure timely update of information and tracking of responses and opportunities. 1. Use client contact tools and systems and update relevant information held in these systems – namely Office Online, Pipe Drive, Google Docs, Agency Analytics, Google Analytics, and Webmaster Tools. 2. Track responses and opportunities using mail sorting and spreadsheet filtering techniques. D. Other duties as reasonably assigned REQUIRED KNOWLEDGE, SKILLS AND OTHER ATTRIBUTES 1. Strong understanding of sales principles and customer service practices. 2. Working knowledge of customer and market dynamics and requirements. 3. Demonstrated strong oral and written communication skills in English. Ability to speak and write in French and other languages is an asset. 4. Strong math and computer skills including email and MS Office is required. 5. Strong interpersonal skills demonstrated in establishing collaborative relations with other employees, management and the public at large. 6. A friendly and energetic personality with a customer service focus. 7. Ability to perform under pressure and address complaints in a timely manner. 8. A demonstrated willingness to engage in continuous learning to develop and maintain relevant knowledge, techniques and skills. 9. Ability to focus on results in a busy office environment with frequent interruptions. REQUIRED EDUCATION AND EXPERIENCE 1. A post-high school two-year college diploma in a related field is required, 2. A bachelor’s degree in Marketing or a related field is an asset, 3. At least two years’ proven work experience as an account manager, sales representative, or similar role, 4. At least one year of experience in digital marketing or advertising is an asset or 5. An equivalent combination of education and experience. Job ID: 517481
Gustin Quon

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