Bilingual French Customer Service Representatives

By | May 21, 2021


Job Description:AnswerNet is seeking high energy individuals who have the motivation, desire and drive as Inbound/Outbound Customer Service Representatives.. Your role will be the first point of contact for all of our customers where you will showcase your exemplary and World Class Customer Service Skills. We are looking to fill early morning shifts (from 8 am) and evening shifts (till 10pm) . Must have weekend availability. Essential Duties and ResponsibilitiesReceive English inbound callsPlace outbound calls to existing English clients and customersAnswer questions from English customers and forward messages to clientsMeet Quality Assurance requirements and other key performance metricsMaintaining working knowledge of company products, services, and promotions for our clients Specific Knowledge, Skills and AbilitiesExcellent interpersonal, written and oral communication skillsFlexible availability (we are a 24/7 call centre)French/ English bilingual candidate preferred for this positionExcellent listening skills and the ability to ask probing questions, understand concerns, overcome objectivesStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environmentAbility to learn and navigate new software quicklyGoal oriented with professional work ethicsBasic knowledge of Microsoft OfficeLeadership skillsReliable transportationPrevious Customer Service experienceCustomer Service: 1 year (Preferred)Company Description:AnswerNet has 30+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. AnswerNet has been recognized as an award winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine Job ID: 37273471

View original article here Source